Blackboard Student Support

Frequently Asked Questions

Q: Why can’t I open our group assignment?

Ans: Contact the computing help desk at your school. They can help you troubleshoot and download any application you might need. If you’re not sure how to contact them, look for the technology office on your school’s website or search the web for your school’s name + Blackboard + help or support. Check to make sure you are using a supported internet browser and operating system for your school’s the version of Blackboard.

Q: Why can’t I find our group assignment?

Ans: Your group assignment might only be available on a certain date or after you complete a certain task. For example, you might have to mark a lecture as reviewed before you can access the assignment. Contact your instructor for more information.

Q: My instructor did not receive our group assignment. What do I do?

Ans: You must discuss this issue with your instructor. To learn more, see How to Submit Work for a Group Assignment.

Q: How do I edit or resubmit a group assignment?

Ans: Editing a group assignment requires you to resubmit the assignment, and not all assignments can be resubmitted. Contact your instructor to ask for the opportunity to resubmit the assignment.

If your instructor has allowed you to submit an assignment more than once, you will see a Start New Submissionfunction on the Review Submission History page. You access this page by clicking the assignment link in your course.

Q: How do I know whether my assignment has been graded?

Ans: On the course menu, click Tools, and then click My Grades. If your assignment has not been graded, the Gradecolumn contains a symbol indicating its status. If your assignment has been submitted and graded, the grade appears in the Grade column. To view more detail, click the link to see the assignment’s Review Submission Historypage.

Q: What operating systems do I need to use Blackboard?

Ans: Windows users: XP, Vista, or Windows 7, Windows 8 or 8.1.
Mac users: Macintosh OS 10.2 or higher

Q: Will virus protection software or firewalls interfere with Blackboard?

Ans: Commonly used virus protection software products, like McAfee or Norton, should not interfere with accessing Blackboard.
If you access Blackboard at home and you use firewall protection, you might encounter occasional problems while using Blackboard. To resolve such problems, you will need to make changes to your firewall settings. If you experience similar problems at work, contact the technical help desk for assistance.

Q:What is the Blackboard Collaborate Launcher?

Ans: The Blackboard Collaborate Launcher is a utility that provides a convenient and reliable way for Windows and Mac users running OS X 10.8.4 and later to join Blackboard Collaborate web conferencing sessions

Q: Are there direct links to download the Blackboard Collaborate Launcher?

Ans: Yes. The following links can be used to install the Blackboard Collaborate Launcher, depending on the operating system.

Q: Will the Blackboard Collaborate Launcher be used for viewing Blackboard Collaborate recordings as well as live sessions?

Ans: Yes, the Blackboard Collaborate Launcher will be used for Windows and Mac OS X 10.8.4 and later users wishing to view recorded sessions in the native Collaborate recording format. The Blackboard Collaborate Launcher is not required to view recordings that have been converted to MP3/MP4 formats.

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